Travel Trade

Harbour Town welcomes corporate, school, seniors and tour groups from Australia and around the world giving tour leaders and organisers a host of exclusive services and unique facilities to ensure the very best experience for guests. We make things simple! Our award-winning Tourism Lounge is an interactive classroom and a thriving hub for tour leaders looking to treat their groups to a unique Gold Coast shopping and leisure experience at Australia’s largest Outlet Shopping Centre. We make organising as easy as 1, 2, 3!

We’ll prepare everything for your arrival including a warm welcome with personalised signage*, a reserved area in our relaxation space* and special welcome packs with multilingual centre directories and maps and a Tourist Discount Card giving your group further discounts and incredible savings.

For the full list of services and benefits please visit our Tourism Lounge.

*On request.

Harbour Town has dedicated coach parking located right beside the Tourism Lounge. Once inside, our friendly bilingual Tourism Lounge Team will roll-out the welcome mat and go above and beyond to cater for your group needs. Take advantage of the air-conditioned comfort with ample lounges, complimentary refreshments, free WiFi and secure luggage and parcel minding. It’s a great spot for planning and a chance to relax and recharge.

Harbour Town offers an optional and fun orientation on retail, dining and service outlets to help your guests get the most out of their day.

Now’s the time for your group to collect their Tourist Discount Cards!

Harbour Town is home to over 200 stores including brand outlet stores, specialty retailers, alfresco dining, entertainment and unique facilities and services designed with group satisfaction in mind. Now’s the time to indulge in the universally loved sport of SHOPPING! With up to 70% off international labels such as Michael Kors, Coach, Ralph Lauren, Victoria’s Secret and Nike and iconic Australian brands like Oroton, Ugg and R.M. Williams, your group can limber up and sprint for some massive savings without pulling a purse-string.

We embrace and celebrate groups and cultures from around the world providing specialised services including currency exchange, a Prayer Room and Halal dining options as well as a large souvenir shop located opposite the Tourism Lounge for those last-minute gifts for loved ones. Located between beautiful beaches and popular theme parks, Harbour Town is just 20 minutes north of Surfers Paradise. Guests can shop up a storm and soak up the sunshine in the palm-lined, open-air malls packed with big-brands at a fraction of the price. They’ll especially love Harbour Town’s refreshed Premium Mall packed with more of the brands they know and love for less.

Treat your group to an all-encompassing and all-inclusive leisure and entertainment experience that reflects the unique Gold Coast lifestyle they’ve come to enjoy. Catch a movie, refuel with delicious alfresco dining options and don’t forget to shop till you drop!

Register your group here.

Harbour Town is much more than unbelievable discounts on global and iconic Australian brands. Sure, we’re built for shopping but we’re an all-encompassing, unique Gold Coast experience that will excite, relax, nourish and inspire all in the one convenient location. Pop us on you “must-dos” for an Outlet adventure like no other.

How It Works

The Tourist Refund Scheme office is operated by the Australian Border Force, located on level 1 at Adelaide Airport.

The Tourist Refund Scheme is open to all overseas visitors and Australian residents.

To be eligible to claim a refund you must:

• Spend $300 or more (including GST) in a single business
• Purchase goods no more than 60 days before departing Australia
• Wear or carry the goods on board as hand luggage (unless they are liquids, gels or aerosols or oversized or bulky goods which the airline requires to be checked in) and present them along with your tax invoice, passport and international boarding pass to the Tourist Refund Scheme facility
• Have paid for the goods yourself
• Have an original tax invoice for the goods.

Claim restrictions apply. For more information visit the Australian Border Force website.

Steps to Make a Claim

1. Pre-fill your claim information into the TRS App
2. Have any oversized or restricted goods sighted at Australian Border Forces Client services prior to check-in
3. Complete check-in and immigration processing
4. Go to Tourist Refund Scheme Facility to make your claim
5. Have your passport, boarding pass, goods, original invoices and QR code from the TRS App ready

The Australian Border Force officer will assess your claim. Once they have made a decision, they will:

1. Stamp your invoices
2. Issue you a claim receipt with a claim number
3. Return any original invoices via mail
4. Check that you have exported the goods

Refunds are processed either;

• By credit card
• Directly into an Australian bank account.

Refunds are generally paid within 60 days of claim.

As an independent traveller, you can access our complimentary Tourist Shuttle from Broadbeach and Surfers Paradise, operating daily. The shuttle drops you right where you need to be to get the most from your day - Harbour Town’s award-winning Tourism Lounge. However you plan to arrive, make the Tourism Lounge your first stop before you shop. For more information and to book your spot on the free shuttle CLICK HERE

Not only is this luxe and relaxing space the perfect place to start your day, it also offers a host of exclusive benefits and services you can’t afford to miss.

Pick-up our multilingual Centre Directories and let our friendly bilingual team help you plan. This is also where you need to pick-up your FREE Tourist Discount Card to bag further savings around the Centre. Make our Tourism Lounge your home base and take advantage of complimentary refreshments, free WiFi, secure luggage and parcel minding, free use of strollers, wheelchairs and motorised scooters and any transport assistance you may need. We’ll also help you with Currency Exchange, the location of our Prayer Room and Halal dining options at Harbour Town.

All that’s left to do, is enjoy! With over 200 stores, including brand direct Outlet stores, specialty retailers, alfresco dining, entertainment, and up to 70% off labels including Michael Kors, Coach, Ralph Lauren, Victoria’s Secret, Nike, Oroton, Ugg and R.M. Williams; Harbour Town is the place where Outlet dreams are made.

View more information here.