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Accessibility

We offer mobility hire services via our Information Kiosk located outside Tommy Hilfiger and the Tourism Lounge open daily (9.45am-5.15pm).

Harbour Town Premium Outlets welcomes visitors with all access requirements including those with young children in prams, seniors with mobility requirements and people with permanent or temporary disabilities. Harbour Town is proud to offer most retail, dining, and entertainment experiences on one ground floor single level for inclusive, ease of access. Harbour Town’s accessibility offerings in-Centre include:

  • 61 dedicated disability parking bays
  • A designated accessible drop-off zone located outside the Harbour Town Tourism Lounge
  • 10 disabled air-conditioned rest rooms
  • Complimentary mobility scooters, wheelchairs, and pram hire. To hire, please call (07) 5529 1734, select option 3 (Lost Property and Customer Service), and a team member will assist you.
  • Complimentary mobility scooter charging facilities
  • Storage facilities onsite for visitor’s personal medical equipment (i.e., oxygen)
  • First aid facilities and defibrillators onsite
  • Dining facilities can accommodate for food allergies
  • The Harbour Town Tourist Shuttle provides ramp access for loading and disembarkation
  • Digital Centre way finders provide drop down touchscreens to wheelchair/mobility scooter height
  • Quiet Room available for visitors with sensory challenges to help reduce sensory overload
  • Harbour Town supports the Hidden Disabilities Sunflower program, providing a helping hand for visitors with non-visible conditions. Collect your Sunflower lanyard or wristband from our Information Kiosk or Tourism Lounge, as a visual cue to identify to our Customer Service team members that you may need extra help, understanding, or just more time

Please note our wheelchairs allow for a maximum user weight load of 120kgs, and our mobility scooters allow for a maximum user weight load of 159kg.

For any accessibility questions or assistance prior to visiting Harbour Town Premium Outlets, please call (07) 5529 1734.

Wednesday, February 21
9:00 am - 5:30 pm
Thursday, February 22
9:00 am - 7:00 pm
Friday, February 23
9:00 am - 5:30 pm
Saturday, February 24
9:00 am - 5:30 pm
Sunday, February 25
10:00 am - 5:00 pm
Monday, February 26
9:00 am - 5:30 pm
Tuesday, February 27
9:00 am - 5:30 pm
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